FAQs

We ship to over 90 countries!

Please check each product for the individual estimated shipping times. Generally, these are the estimated transit times for each region below.

USA: 1-2 weeks.

International: 2-3 weeks.

You will receive tracking information as soon as your product is shipped out. This generally takes 1-3 days and is item dependent.

Yes, you can change your shipping address or cancel your order within an 1 hour after the order was placed.

If you order multiple different types of modern products, they may ship separately but at no additional cost to you.

No invoices or receipts are included in our packages.

Yes, you have 1 hour to Contact Us and request a change or edit after your order has been submitted.

Of course, simply write "NO NAME" in the Pet Name box.

Yes, of course. Please include the year or accompanying message in the Pet Name box.

Due to our modern custom pet products being custom made, we can't offer returns/refunds. We do offer a Satisfaction Guarantee which means we will work with you until we get things right.

Although extremely rare, these things do happen. If that's the case, please Contact Us and we will offer you a replacement 100% free of charge.