FAQs
Where do you ship to?
We ship to over 90 countries!
Currently, we have 9 separate shipping regions, and each region has its own rates:
1. The US
2. Europe
- A, B, C–Aland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
- L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, R, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V–Ukraine, Vatican City
3. The UK
4. EFTA states
- Iceland, Liechtenstein, Norway, Switzerland
5. Canada
6. Australia/New Zealand
7. Japan
8. Brazil
9. Worldwide
- All other countries and territories not mentioned above, excluding Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria, as we don’t ship to these destinations. Our shipping carriers also don’t offer international shipping to Afghanistan, Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, and Yemen. The list of countries may change periodically.
Do you provide tracking numbers for shipments?
Yes, you will receive a tracking number once your item is shipped.
When will I receive my order?
Please check each product for the individual estimated shipping times. Generally, these are the estimated transit times for each region below.
USA: 10 business days.
International: 2-3 weeks.
When will I receive tracking information?
You will receive tracking information as soon as your product is shipped out. This generally takes 1-5 days and is item dependent.
Am I able to change my shipping address or cancel my order after it has been placed?
Yes, you can change your shipping address or cancel your order within an 1 hour after the order was placed.
Will all my products arrive in the same shipment?
If you order multiple different types of modern products, they may ship separately but at no additional cost to you.
Do you include a receipt or invoice in the packaging?
No invoices or receipts are included in our packages.
Can I edit my order after it has been submitted?
Yes, you have 1 hour to Contact Us and request a change or edit after your order has been submitted.
Can I receive a product without my pet's name?
Of course, simply write "NO NAME" in the Pet Name box.
Can you create pet memorials?
Yes, of course. Please include the year or accompanying message in the Pet Name box.
What is your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@neleti.com because we offer
Satisfaction Guarantee!
My custom pet product arrive damaged, what do I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this
for you quickly, please email us at contact@neleti.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!