At Neleti, we believe in our products, which is why we confidently offer a Satisfaction Guarantee. Experience worry-free shopping at Neleti.com with our commitment to quality and craftsmanship.

Our Promise to You

We stand behind the quality of our products. If you receive a damaged or incorrect item, please contact us within 14 days of delivery at contact@neleti.com with photos of the issue and your order number. For purchases made between November 15 and December 25, this window is extended to 21 days.

For damaged items, typically you only need to provide clear photos - returns are not usually required. If a return is necessary for wrong items, customers are responsible for return shipping costs.

Once approved, any refunds will be processed within 5 business days. We'll work with you to make it right, typically by sending a replacement at no cost to you or issuing a refund.

For complete details on returns, shipping, and more, please visit our Shop Policies.