Neleti Shop Policies for Dog Parents

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@neleti.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@neleti.com

We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@neleti.com within 14 days of delivery (21 days for holiday purchases made between November 15 and December 25) with photos of the damaged product, your order number, and any other details you may have about your order. In most cases, we'll send a replacement at no cost to you without requiring the return of the damaged item. Once approved, any refunds will be processed within 5 business days. We'll get back to you with a resolution as soon as possible!

We don't offer standard returns and exchanges, but if there's something wrong with your order (damaged or wrong item), please let us know by contacting us at contact@neleti.com within 14 days of delivery because we offer a Satisfaction Guarantee! For holiday purchases made between November 15 and December 25, this window is extended to 21 days.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@neleti.com with photos of wrong/damaged items within 14 days of delivery, and we'll sort that out for you. Once approved, refunds are processed within 5 business days.

At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that's the case, please let us know at contact@neleti.com within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!

If you received the wrong product, we're sorry for the inconvenience. Please contact us immediately at contact@neleti.com within 14 days of delivery (21 days for holiday purchases made between November 15 and December 25). Include your order number, photos of the incorrect item received, and details about what you ordered versus what you received.

We'll guide you through the resolution process, which may include:

1. Sending you the correct item without requiring a return
2. Arranging for the return of the incorrect item (if needed)
3. Issuing a refund if preferred

If a return is necessary, you'll be responsible for the return shipping. Once we receive the returned item or approve your claim, any refunds will be processed within 5 business days.

We're committed to making this right for you as quickly as possible!

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

When you visit our site, we collect Device Information (browser, IP address, cookies) and Order Information (name, address, payment details, email, phone number) when you make a purchase.

We use your information to:

• Process and fulfill orders
• Communicate with you about orders
• Screen for fraud and risk
• Improve our website
• Send marketing communications (with your consent)

We share information with:

• Our e-commerce platform (Shopify)
• Payment processors
• Shipping and fulfillment partners
• Analytics providers
• As required by law

We use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Data portability

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.

For questions about this Privacy Policy or your data, please contact us at:
Email: contact@neleti.com
Company: VALMANSHOP S.R.L.

By accessing and using www.neleti.com, you agree to these Terms of Service and all applicable laws. If you disagree with any part of these terms, you may not use our services.

You must be at least 18 years old or have parental permission to use this site. You agree not to use our products for illegal purposes and not to violate any laws in your jurisdiction.

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

We reserve the right to modify or discontinue any service without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

Products are available exclusively online through our website. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.

Prices for products are subject to change without notice. We reserve the right to refuse any order placed with us. All payments are processed securely through our payment processors.

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

All content on this site (logos, designs, text, graphics) is the property of VALMANSHOP S.R.L. and is protected by copyright and trademark laws.

You are prohibited from using the site for any illegal purpose or to violate any local, state, national, or international law.

Our services are provided "as is" without any warranty, either express or implied.

In no case shall VALMANSHOP S.R.L., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Contact Person: Maia

Email: contact@neleti.com

Address: Jud.Iași, Municipul Iași, Strada Fântânilor, Nr.43, Bl.B14, Ap.B39, 700337, Romania

Response Time: We aim to respond to all email inquiries within 24-48 hours during business days.

For order-specific questions, please include your order number in your email to help us assist you more efficiently.

Legal Name: VALMANSHOP S.R.L.

Business Registration Number: J2024049703005

VAT/Tax ID Number (CUI): 51046185

Share Capital: 200 lei